Store Policy & Customer Care
At Scarlett's Closet, we’re dedicated to making your shopping and selling experience easy, enjoyable, and worry-free. Please take a moment to review our store policies.
🛍️ Shopping with Us
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All Sales Are Final
Due to the nature of resale, all purchases are final. We encourage customers to inspect items carefully before buying. -
Product Condition
We only sell clean, gently-used items that meet our quality and safety standards. Every item is checked for function, cleanliness, and wear.
💸 Selling to Us
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Same-Day Offers
Bring in your gently-used children’s items during drop-off hours. We’ll evaluate them and offer same-day cash or store credit for accepted items. -
Items We Don’t Accept
We do not accept items that are stained, torn, excessively worn, recalled, or missing parts. Unaccepted items must be picked up within 48 hours or will be donated.
❤️ Customer Care
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We're Here to Help
Our team is always happy to answer questions, help you find the right size or item, and make your visit a great one. -
Contact Us Anytime
Have a question or concern? Reach out through our contact form, by phone, or stop by the shop—we’re happy to help.
Privacy & Safety
At Scarlett's Closet, your trust means everything to us. We’re committed to protecting your personal information and ensuring the safety of every item we sell.
🛡️ Your Privacy Matters
We respect your privacy and never sell or share your personal data with third parties. All customer information is securely stored and used only to process orders, communicate with you, and improve your shopping experience.
👶 Kid-Safe, Parent-Approved Gear
Every item we accept is carefully inspected to meet our strict quality and safety standards. We do not sell recalled, damaged, or unsafe products. Only gently-used, clean, and fully functional items make it to our shelves—so you can shop with confidence.
🔒 Secure Shopping
Our website uses SSL encryption to keep your data safe. All online transactions are processed through trusted, secure payment gateways.
Your child’s safety—and your peace of mind—are our top priorities.